Terms & Conditions
Thank you for choosing Clearbridge Medical. We are committed to providing high-quality medical services and products. In these terms and conditions, "we" refers to Clearbridge Medical, and "you" refers to customers and users who purchase services/products from our company. Before using this website to purchase any services/products, please carefully read the following statements and notices:
1. Health Check and Related Services
1.1 Scope and Expected Results: Our health examination services cover a wide range of tests aimed at assessing your physical condition. However, please note that the examination results only represent the status at the time of the check-up and cannot replace routine medical care or be the sole basis for diagnosing diseases.
1.2 Personal Medical Records: Please provide accurate and complete personal medical records, including past illnesses, surgeries, medication allergies, etc. This will help us better assess your health condition.
1.3 Medication Use: If you are using any medications, including prescription drugs, over-the-counter drugs, or supplements, please inform the doctor or medical staff before the health examination.
1.4 Appointments and Cancellations: To ensure a smooth health examination process, please make an appointment in advance. If you need to cancel or reschedule, kindly notify us in advance so that we can accommodate other customers.
2. Vaccination Services
2.1 Vaccination Certificate and Records: After receiving the vaccine, we will provide vaccination certificates and records that comply with legal and medical requirements. Please keep these documents safe for future presentation or inquiries.
2.2 Vaccine Indications and Contraindications: Before receiving the vaccine, please inform us about your medical history, allergies, and any contraindications to vaccination. This will help our medical team assess your suitability and ensure the safety of the vaccination process.
2.3 Vaccine Efficacy and Protection Period: Please note that it may take some time for the vaccine to generate an immune response, and the efficacy and protection period may vary depending on the vaccine type and individual differences. Please follow the advice of doctors or nursing staff to ensure the post-vaccination protection.
2.4 Appointments and Cancellations: To ensure a smooth vaccination process, please schedule the vaccination service in advance. If you need to cancel or reschedule, kindly notify us in advance so that we can rearrange appointments for other clients.
3. Nutritional Supplements
3.1 Free Shipping in Hong Kong and Macau for one-time purchases of nutritional supplements totaling HKD 500 or more.
3.2 The descriptions and images of nutritional supplements provided on our website are for reference only. While we strive for accuracy, the appearance, packaging, or ingredients of the products may vary. Please carefully read the labels and product information upon receipt.
3.3 When using our nutritional supplements, please read and comply with the usage guidelines and recommended dosages on the product labels. Users are responsible for using the products and assume the risks and consequences associated with their use.
3.4 Our nutritional supplements cannot replace medical advice or treatment. If you have any health issues or concerns, please consult a doctor or professional healthcare provider for advice. We are not responsible for any personal damages or adverse reactions resulting from the use of the products.
4. Return and Refund policy
Please note that all sales are final, and we do not accept returns or exchanges for any reason other than the following:
4.1 Under which Returns and Exchanges are permitted
If the product has flaws or is defective, it may be returnable or exchangeable. Products that have been damaged owing to personal causes or incorrect use, on the other hand, are not eligible.
Please keep in mind that each order is only allowed one refund or exchange.
4.2 Matters that require care for return and exchange
To commence the return or exchange process, please contact our customer service department within three days after receiving the shipment if your purchased product fits the aforementioned criteria for return or exchange. Requests sent after this time will not be approved.
Please provide relevant evidence of the product issue, such as images or descriptions, when submitting a request. This will assist us in assessing the situation and devising an acceptable solution.
If it is determined that the quality problem is due to our manufacturing or transportation, we will gladly give return or exchange services.
The product being returned or exchanged must be in its original sales condition and should be returned with the original packaging, labels, and receipt.
We will cover the transportation costs incurred during the return or exchange procedure.
Therefore, we recommend that you carefully read the product description and return and exchange policy before making a purchase to ensure that the product meets your needs and expectations
4.3 Non-Returnable Items
Sale items, discounted products, and items purchased during promotions.
Gift items or samples.
Products that have been used, damaged, opened, have damaged packaging, broken seal, missing batch number or expiration date, or have obscured or unclear markings.
Items not purchased from this website
4.4 Review and handling of requests for returns and exchanges
If your return or exchange request is authorised, we will conduct the refund or exchange within 30 days of receiving the returned goods and confirming compliance with the return or exchange criteria. Please pay attention to email notifications as detailed information on the return or exchange process will be supplied to you.
The refund amount will not include any shipping charges you have paid.
In the case of a refund, if there were any gifts or coupons attached to the purchased item, and if these are not returned along with the product, the value of the gift will be deducted from the refund amount.
We reserve the right to inspect and evaluate returned or exchanged items, and we reserve the right to issue partial refunds or refuse refunds based on the condition of the goods.
5. Website Usage Restriction
This website is intended for use by individuals or companies of legal age (typically 18 years or older). By using this website, you agree to comply with all applicable laws and regulations. You shall not use this website for illegal or unauthorized purposes.
6. Personal Data Protection
7. Orders and Payment
Placing an order on this website indicates your willingness to purchase the corresponding products or services. All orders are subject to our acceptance and availability of stock. We will charge the appropriate amount based on your chosen payment method. We reserve the right to refuse or cancel any order.
8. Product Information and Accuracy
We strive to ensure that the product information and prices on this website are accurate. However, errors or inaccuracies may occur due to technical or human factors. We reserve the right to correct any errors or inaccuracies and may change product prices and availability at any time without prior notice.
9. Copyright and Intellectual Property
All content on this website, including but not limited to text, images, trademarks, logos, and graphics, is protected by copyright and intellectual property laws. Without our explicit authorization, you shall not use, copy, modify, distribute, or reproduce these contents in any manner.
All products and services on this website are provided "as-is" without any express or implied warranties. We make no representations or warranties regarding the applicability, quality, reliability, or merchantability of any product. We shall not be liable for any loss or damage arising from the use of this website or the purchase of products.
11. Modification of Service Terms
We reserve the right to modify these service terms at any time. Any modifications will be effective immediately upon posting on this website. You should regularly review these terms to ensure compliance with the latest version.
12. Dispute Resolution
These service terms are governed by local laws. Any disputes arising from this website or the service terms should be resolved through amicable negotiations. If an agreement cannot be reached, both parties agree to submit to the jurisdiction of the competent court.
Thank you for reading our service terms. If you have any questions about these terms, please contact our customer service team, and we will be happy to assist you.